Shipping policy

Where we ship

We currently accept orders for delivery within the United States.

Processing

In-stock products typically ship within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day. If an item has a different lead time, that information will be shown on its product page.

Shipping charges and delivery estimates

Available shipping services, charges, and estimated delivery dates are shown at checkout before payment. Carrier delivery dates are estimates and may change because of weather, service interruptions, or other circumstances outside our control.

Tracking

When tracking is available, it is sent to the email address used at checkout after the order ships.

Address changes

Check the shipping address carefully before placing an order. If an address needs to be corrected, contact hello@harebridge.com immediately. An address cannot be changed after a shipment has been accepted by the carrier.

Damaged or missing orders

If an order arrives damaged, retain the product and packaging and contact us within 7 days of delivery with the order number and clear photographs. For a package that appears lost, contact us with the order number after reviewing the carrier tracking.