Refund policy

Return window

Contact us within 30 days of the order date to request a return. A return must be approved before it is shipped.

Eligibility

• The product must be unused and undamaged.
• The product must be returned with its original packaging.
• Final-sale, custom, or personalized products cannot be returned unless they arrive damaged or incorrect.

Requesting a return

Email hello@harebridge.com with the order number, the product to be returned, and the reason for the request. We will provide the return instructions and return address after reviewing the request.

Do not send a return to the public business mailing address unless we instruct you to do so.

Return shipping

The customer is responsible for return shipping unless the product arrived damaged or incorrect. Original shipping charges are not refundable. Pack fragile products securely; returned products must arrive undamaged to qualify for a refund.

Refunds

After an eligible return is received and inspected, the refund is issued to the original payment method. Banks and card issuers may require additional time to post the credit.

Damaged or incorrect products

Contact us within 7 days of delivery and include the order number, a description of the issue, and clear photographs of the product and packaging. We will review the issue and provide an appropriate resolution.