Where does Harebridge ship?
We currently accept orders for delivery within the United States.
When will my order ship?
In-stock products typically ship within 1–3 business days. If a product has a different lead time, it will be stated on the product page. Delivery estimates are shown at checkout and may vary by destination and carrier.
Will I receive tracking?
When tracking is available, it is emailed after the order ships.
Can I change or cancel an order?
Email hello@harebridge.com as soon as possible. We will try to help before fulfillment begins, but changes are not guaranteed after an order has been submitted.
What is the return window?
Contact us within 30 days of the order date to request a return. Products must be unused, undamaged, and returned with their original packaging. Read the Return Policy for full details.
What should I do if a ceramic piece arrives damaged?
Keep the product and all packaging. Contact us within 7 days of delivery with the order number and clear photographs of the product and packaging.
Are the porcelain products handmade?
Yes. The porcelain products in Quiet Counter & Table are made by Ember Collective using handmade processes and molds. Minor variations can occur between pieces.
How should I care for a product?
Care instructions are listed on each product page. Follow the product-specific instructions because care requirements can vary.
How are payments processed?
Payments are processed through Shopify checkout using the payment methods shown there. Harebridge does not receive or store full card numbers.
How can I contact Harebridge?
Use the contact page, email hello@harebridge.com, or call (307) 429-3319.